Change Management - Introduction

Welcome to the lesson on Change Management! The ability of an organisation to change and adapt is very important. It is how such change is managed that determines how a firm can optimise its progress. Therefore, there is a need for firms to place importance on managing change in an effective and sustainable manner.

This chapter will look at what change management is and the different approaches that may be undertaken, such as transformational change and incremental change. The chapter also looks at challenges to change management such as the ever-present threat of resistance to change, and the theories to overcome this, such as Kotter’s eight-step change model and Lewin’s change process.

By considering these processes a firm can introduce a successful change and ensure the effects of change can be maintained in the long term to support business objectives. This chapter will show the main methods and theory behind this crucial business function.

Below are some goals and objectives for you to refer to after learning this section.

Goals for this section

  • To understand the importance of change management.
  • To understand how to overcome resistance to change.

Objectives for this section

To be able to:

  • Define organisational change.
  • Recognise the characteristics of resistance to change.
  • Understand and explain Kotter’s eight-step change model and Lewin’s force-field theory.
  • Possess an overview of key change management aspects.

Begin the Lecture